We may change this policy from time to time by updating this page. You should check this page when you use the website to ensure that you are happy with any changes. This policy is effective from 01/08/2020.
What personal information we collect
We collect personal information that helps us contact you, solve your legal problem and/or personalise our content for you. We will only ask for, use or share sensitive information with your consent and only for the reason we collected it (unless we need to by law).
The kinds of personal information we collect and hold about you will depend on the nature of your dealings with us. Generally, this includes contact details like your name, phone number, email and address. We may collect additional information at other times, including, but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preferences, respond to surveys and/or promotions, provide financial or credit card information, or otherwise communicate with us.
Of course, if we become your lawyer, we might ask you for additional information about your business or important documents like contracts and may legally need to keep your data for a certain length of time. If you apply for a job with us, we might also ask for personal data like your work history.
If you are giving us others’ personal information, please do so only if they agree to this policy.
Please note that when you access any website (including ours), you may be providing it with information about your location, Internet provider, computer hardware, browser type and operating system.
How we collect personal information
Whenever you reach out to us through our website, via email or over the phone you are telling us about yourself.
Purposes for which we use personal information
We use all personal information legally, fairly and transparently and in this policy we explain everything that we do with it.
We use personal information that we collect about you for the following purposes:
to provide and promote our products and services;
to respond to your queries and requests;
to provide you with legal advice and assistance; and
to comply with our legal and regulatory obligations.
Disclosure of personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
We do not sell, rent or trade personal information about you to or with third parties. However, the government might ask for your information, for example through certain laws or a court order. This might include the police investigating a crime, or a court hearing for failure to pay. If this happens, we’ll comply. If we are ever sold, your personal information will also be shared with the new owner.
Security of personal information
We are committed to ensuring that the information you provide us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misues, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this policy.
Access to and correction of your personal information
You have the right to seek access to any personal information that we hold about you and ask us to update or correct your personal information when it is inaccurate, incomplete or out-of-date.
If you would like to access or correct your personal information, please contact us using the contact details set out below.